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AI automation consulting · AI assistants for phone and chat

The AI assistant picks up. Your team decides

An AI assistant for phone or chat takes recurring requests, answers standard questions from your own documents and hands over to your team as soon as a person is needed. Whether it fits your workflow, we clarify in the AI check.

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InputRulesDraftPerson
Fig. 1.3A person always has the last word.

Callers are told it is an AI assistant at the start of every conversation·Data protection review before go-live·Pilot at a fixed price, in writing beforehand

01Situations

When an assistant can pay off

When the same requests keep coming back and your team interrupts its work for them.

  • S.1

    Calls outside opening hours go unanswered

    A request that nobody takes is easily lost.

  • S.2

    The same questions come in every day

    Opening hours, process, list prices: the answers have long been written down somewhere.

  • S.3

    The team gets interrupted while working

    Every call pulls someone away from whatever has priority right now.

  • S.4

    Chat requests land unsorted in a mailbox

    Details are missing, and someone has to ask.

02Scenario

How a call can go

An appointment request from the first sentence to the confirmation. At the start the assistant says that an AI system is speaking, proposes times and books the appointment.

Demo · scenario, no sound

Example conversation. AI assistant: Good day, you are speaking with an AI assistant. How can I help you? Caller: I would like to book an appointment for next week. AI assistant: Gladly. Would Wednesday at 10 or Thursday at 2 pm suit you? Caller: Thursday works. AI assistant: Then I will enter Thursday at 2 pm. You will receive a confirmation by email.

A scripted run, not a live conversation.

03Tasks

What an assistant takes on and what it does not

It takes on routine with clear rules. Anything that needs judgement goes to your team.

  • Take requests

    Record what the caller or chat user needs and pass it on in a structured way to your team or your system.

  • Arrange appointments

    Propose free slots from your calendar, book the appointment and send a confirmation.

  • Answer standard questions

    Explain services, processes and hours, based on your own documents. If it does not know the answer, it says so and hands over.

  • Hand over to people

    For complaints, special cases and uncertainty, the conversation goes to a person on your team, as it does whenever a caller prefers to speak to a human.

04Principles

Clear rules for every conversation

  • 01Open about being an AI assistant

    Callers and chat users are told at the start that they are talking to an AI assistant. This follows the transparency principle of Article 50 of the EU AI Act. It is not legal advice.

  • 02No voice cloning

    We do not clone voices, not even those of your staff.

  • 03No video agents

    We do not build avatars. The assistant has neither a face nor a figure.

  • 04Data protection review before go-live

    Before an assistant goes live, we review data protection with you. The final assessment is made by your data protection officer.

05Approach

Four steps to your own assistant

We set tasks, limits and data protection first, and only then build.

  1. Step 01

    Tasks and limits

    AI check from €990 net

    In the AI check we clarify whether an assistant fits your workflow, what it should answer and what it must not decide.

    1/4 · ClarifyResult

    A short written report with tasks, limits and the point at which it hands over.

  2. Step 02

    Review before the start

    We settle provider, storage location, retention and access, and settle the necessary agreements (DPA).

    2/4 · Data protectionResult

    Documented decisions before anything goes live.

  3. Step 03

    Build and connect

    pilot at a fixed price, in writing beforehand

    We design the dialogue and connect the calendar, CRM or mailbox. Scope and fixed price are agreed in writing beforehand.

    3/4 · PilotResult

    An assistant for one channel, tested in daily work.

  4. Step 04

    Evaluate and refine

    monthly by agreement

    We review conversations, refine answers and support the assistant in daily use. If you prefer, your team takes over operation.

    4/4 · Operation and expansionResult

    An assistant that improves with its conversations.

See the AI check

06Scope

What belongs to an assistant

Built for one clearly defined purpose, not as an all-purpose robot.

Channels
Phone or chat on your website, depending on the workflow.
Knowledge
Your own documents: services, opening hours, frequent questions.
Connections
Calendar, CRM or mailbox, so appointments and requests land where your team works.
Handover
To a person on your team, by callback, transfer or as a case.
Price
AI check from €990 net, then a pilot at a fixed price. There is no list price.

All prices net of VAT, businesses only.

Common questions

Questions about AI assistants

There is no list price. The pilot has a fixed price that we name in writing beforehand; it depends on tasks, connections and call volume. The AI check before it costs from €990 net (credited in full against a follow-up order within 60 days), and operation and expansion afterwards are billed monthly by agreement. All prices net of VAT, businesses only.

AI check

Check whether an assistant fits your workflow

In the AI check (from €990 net) we clarify whether an assistant fits before anything is built.

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